• Information Management Support Technician

    Job Locations KR-Pyongtaek
    Clearance Required Top Secret / SCI
    Job ID
    # of Openings
    Full Time
  • Overview

    Fulcrum is seeking an Information Management Support Technician to support the United States Forces Korea (USFK), Assistant Chief of Staff, J2 (ACofS, J2) JIOC-K. 


    Indirectly supports the production of timely intelligence to Commander, USFK and Combined Forces Command, the combined battle staff, and war fighter component commanders.


    The JIOC-K's efforts focus on detecting enemy threats, managing intelligence, Intelligence, Surveillance, and Reconnaissance (ISR) activities, analyzing enemy actions and information to determine enemy's probable courses of action.


    The overall analytic effort strengthens Defense Intelligence and provides relevant, timely, objective, and cogent all source Defense Intelligence to the Commander and other users, and transforming theater intelligence activities to better leverage the capabilities of the theater and global intelligence communities and safeguard United States personnel and interests within the Korea Theater of Operations (KTO).


    Tasks that the contractor shall perform include but are not limited to the following:

    • Provide Tier-1and Tier-2 level technical support to USFK J2 customers on NIPR, SIPR, and CENTRIXS networks during normal daily operations, exercises, crisis situations, and wartime.
    • Create network accounts for newly arrived J2 customers.
    • Work with USFK J2 customers and the above mentioned Internet Service Provider (ISP) to resolve customer trouble tickets.
    • Provide remote and/or physical troubleshooting solutions for computer or operating system issues.·
    • Monitor and track all customer trouble tickets.
    • Submit trouble tickets on systemic network issues and work with the ISP to resolve these issues.
    • Work closely with other departments, agencies, ISPs to coordinate IT projects.
    • Coordinate with ISP for access to secure areas to install and troubleshoot network and associated equipment/software.
    • Establish and maintain a comprehensive list of all IT equipment and software owned and operated by J2 personnel.
    • Consolidate and maintain lifecycle information for all IT equipment and software items owned and operated by J2 personnel; recommend replacement solutions.
    • Install and configure IT systems for operational use.
    • Build and maintain a process for establishing and managing end user network and e-mail accounts for all information systems.
    • Ensure all J2 systems are compliant with system patches in accordance with the ISP.
    • Update and maintain diagrams depicting current J2 communications layouts, including all IT equipment as laid out on office and workspace floorplans.
    • Track all IT and IA-related training for J2 and manage Army Training and Certification Tracking System (ATCTS) inputs, updates, and removals.
    • Serve as primary point of contact for J2 end users in scheduling maintenance-driven IT service interruptions with the ISP.
    • Assist in development of contingency procedures to facilitate recovery of IT capabilities at alternate operating locations.



    Minimum Qualifications:

    • Familiar with Tier-1 and Tier-2 NIPR, SIPR, and CENTRIXS network technical support for USFK, US Army Pacific, and US Allies.
    • Capable of supporting daily operations, exercises, crisis situations, and wartime.
    • Capable of providing standard support for installations, accounts, troubleshooting, Internet operations, incident management, asset and configuration management, security management (STIGs, IA, IAVA/IAVMs, DIACAP/RMF), and COOP operations readiness.
    • Must maintain relevant DoDD-8570/4140 and Army Training and Certification Tracking System (ATCTS) certifications
    • Experience with GCCS-I3 system on JWICS, StoneGhost, USBICES, and other SCI and Collateral networks

    Desired Qualifications:

    • Experience in Korean Theater of Operations in maintaining networks, systems, applications, and data integrity, availability, and context for continuous and accurate operations in and across multiple network domains
    • Demonstrated excellence in engineering and vigilance for maintaining operational military networks.
    • Experience working with INDOPACOM collection managers, sub-unified CCMDs, theater-deployed forward units, and TSOCs to design and automate the ISR Common Operating Picture (COP) visualization on JWICS, SIPRNET, StoneGhost, and CENTRIXS-K.


    • Mid-Level:  Bachelor or master's degrees with 4-6 years of experience, or, specialized training & 4-8 years-experience, or, equivalent academic experience.

    Clearance Requirements:           

    • Must have active TS/SCI clearance.  CI Polygraph eligible.


    If you would like to learn more about Fulcrum please take a few minutes to peruse our website http://www.fulcrumco.com/


    Physical Demands - The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds.


    Individual contractors serving in hostile areas are authorized by the Contracting Officer, subject to the Theater Commander's policy on the matter to carry Government-issued side arms/weapons and in accordance with USFK contingency conditions clause


     EOE- Fulcrum is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. EOE of Minorities/Females/Veterans/Disability

    “CJ”  *MON*


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