• Support Technician

    Job Locations US-DC-Washington
    Clearance Required No Clearance Required
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Fulcrum is seeking a Support Technician to support our customer.


    The staff will be responsible for setting up WebEx meetings, reserving conference rooms, troubleshooting basic computer issues, etc. They will be required to be at the customer site daily and sit in an open area for contractors.


    • Scheduling of all WebEx requests
    • Starting all WebEx meetings, passing of host privileges and technical support to contractors
    • Setting up and dismantling of projectors for meetings 
    • Scheduling of meeting rooms on behalf of customer
    • Stepping in to assist with meeting setups
    • Troubleshooting of all meeting setup, to include:
    • Assistance with customer provided conference equipment- phone lines, monitors, projectors, and WebEx’s 
    • Technical WebEx and application support for customer on their individual government laptops
    • Locating appropriate cables/cords based on meeting hardware needs
    • Requests to be on “standby” for meeting setups in the event of issues


    Clearance Requirements:           

    • Able to obtain a Public Trust Clearance


    Physical Demands - The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds.


    EOE- Fulcrum is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. EOE of Minorities/Females/Veterans/Disability



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